Customer Service Coordinator – Rolla

Dawson Co-op invites applications for the position of Customer Service Coordinator to join our team at our Dawson Co-op Rolla Ag location located in Rolla, British Columbia.

Under the direction of the Rolla Ag Manager, the Customer Service Coordinator is responsible for acting as the primary customer support role at the service desk, ensuring a positive customer experience and coordinating relevant administrative functions in a timely and accurate manner. This position also provides administrative support for the coordination of operational and sales functions.

Key Job Responsibilities

• Come to work with a positive and professional approach and attitude
• Provide outstanding and courteous customer service to Rolla Ag customers and clients
• Support and lead a positive customer experience as the primary contact person for telephone and in-person inquiries, services, and support
• Coordinate scheduling, pick-ups, deliveries, invoicing, and payments across operations, sales, and the administrative team
• Perform daily audits of cash ups and deposits
• Act as the primary liaison between the operations, sales, and administrative team, connecting customers to the appropriate contact when required
• Coordinate and maintain member files, new memberships, payments, billing, pre-sales, and reorders
• Perform data-entry related tasks to track inventory, invoices, work orders, etc.
• Grow and maintain a working knowledge of the services and products provided to customers
• Monthly reconciliations of invoices
• Perform additional office administration duties, such as preparing correspondence and maintaining records and filing systems
• Prepare relevant research, data and financial reports to support administration as required
• Adhere to all Dawson Co-operative Union policies and procedures
• Other duties as assigned

Qualifications

  • Minimum grade 12 education, with preference given to candidates with post-secondary education in office administration, applied business tech, etc.
  • Working knowledge of agricultural practices, farming, fertilizer, or crop nutrition preferred
  • 2-3 years experience in customer service required
  • Problem-solving ability and strong attention to detail
  • Some accounts receivable and accounts payable experience an asset
  • Ability to utilize different office tools and software, including accounting software and Microsoft Office
  • Emerging ability to manage relationships at all levels
  • Valid Class 5 driver’s license with a clean abstract

Compensation and Benefits

  • Between $21.58 – $32.37 per hour, based on qualifications & experience.
  • Extended health, dental, paramedical, and vision
  • Life, travel, & long-term disability insurance
  • Employee & family assistance program
  • Pension matching program after 1 year
  • Year-end bonus program after 1 full fiscal year of employment
  • Employee rebate on retail purchases

If you are interested in this opportunity or require additional information, please contact Connie Bell at c.bell@dawsonco-op.com or 250.795.3224.

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